Harness Certifications Frequently Asked Questions (FAQs)
This FAQ page is designed to assist customers who are experiencing common issues while attempting to complete Harness certifications on our platform. From resolving exam glitches to managing time during the hands-on exam, this guide aims to provide quick and effective solutions beyond our Instructions section.
Table of Contents
- Exam gets "Stuck"
- Trouble with the Hands-On Exam
- Running Out of Time in Hands-On Exam
- Issues with Course Registration
- Contact Information
Exam gets "Stuck"
What should I do if my exam gets stuck on the "loading" screen?
If you encounter a "loading..." message followed by an error that says "There was a problem. Please try again later", your exam has gotten "stuck".
How do I fix this?
Please email our certification team at firstname.lastname@example.org to resolve the issue.
What if I used a coupon code?
If you initially used a coupon code during your registration, you will need to re-enter it once the error is cleared.
Trouble with the Hands-On Exam
I can't load/open the Hands-On portion of the exam, what should I do?
This usually occurs because right-click is not enabled on the exam. You can manually copy and paste the URL into a new tab to access the Hands-On portion. You can use
Command+C/Command+V for Mac or
Ctrl+C/Ctrl+V for Windows.
Running Out of Time in Hands-On Exam
What should I do if I'm running out of time or need to step away from the Hands-On exam?
Two options are available:
Are You Still There?: If you've been idle, an "Are you still there?" pop-up will appear. Click on the "I'm still here" button to restart the timer.
Extend Time Limit: If you need more time to complete challenges, click on the "Extend Time Limit" button located in the upper right corner of your screen.
Issues with Course Registration
How do I register for a course?
Follow the on-screen instructions to register for a course. If you encounter any problems, please email email@example.com.
I can't find the course I'm looking for, what should I do?
Use the search bar within the Skilljar dashboard to find your desired course. If you still can't locate it, email firstname.lastname@example.org.
How do I use a coupon code during registration?
Enter your coupon code in the designated box during the checkout process. If the code doesn't work, please email email@example.com.
How do I retake a paid exam?
For the Admin and Architect level exams, we allow for up to two retakes on paid exams.
- If you have purchased an exam [not via coupon code] and need to retake, please e-mail firstname.lastname@example.org so we can provide a retake coupon code.
- If you redeemed a coupon code, please re-apply the coupon code when retaking.
For any other queries or technical difficulties, please don't hesitate to contact us at email@example.com.