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SEI Zendesk integration

Zendesk is a cloud-based customer service application designed to improve communication between the company and its customers.

Use the SEI Zendesk integration to integrate SEI with Zendesk.

Configure authentication

To use the SEI Tenable integration you need a Zendesk API token that belongs to an Admin service account.

  1. Create or obtain an Admin service account in Zendesk.
  2. Make sure the service account has read access to all issues that you want to analyze.
  3. Using the service account, create a Zendesk API token. For instructions, go to the Zendesk documentation on generating a new API token.
  4. Copy the key somewhere that you can retrieve it when you configure the integration.

Configure the integration

  1. In your Harness Project, select the SEI Module, and go to your Account.

  2. Select Integrations under Data Settings.

  3. Select Available Integrations, locate the Zendesk integration, and select Install.

  4. Configure and save the integration.

    • URL: Enter the URL for your Zendesk instance.
    • Username: The Zendesk service account username.
    • API Key: Enter the Zendesk API token.
    • Name: Enter a name for the integration.
    • Description and Tags are optional.