Contact Harness Support

Report issues / bug on the platform

If you believe you have found a bug in Harness Software Engineering Insights, please create a Zendesk Support ticket.

To create a support ticket:

1. Go to https://support.harness.io
2. Log in and Click on Submit a Request
3. Enter a meaningful subject
4. Provide steps to reproduce the issue in the description field
5. Select the priority level
6. Attach any relevant screenshots or mini video clips
7. Submit the ticket

This will create an internal Zendesk ticket, which is actively monitored. Harness Support team will communicate with you directly through the ticket to keep track of updates.

Request a new feature

Have a fantastic idea? Please go to our Idea Portal and submit it.

Submitting your ideas is super easy, simply follow these steps:

1. Navigate to https://ideas.harness.io (directly or from the product)
2. Select the module as Software Engineering Insights.
3. Search to see if your idea has already been proposed. If so, you can "vote up" for it, increasing its chances of being considered. You will be notified of the status and progress of your idea.
4. If your desired feature hasn’t been suggested yet, complete the form (provide a title and a short description). Once submitted, you will be notified of the status and progress of your idea.

And that’s it!

What’s Next?

The product management team will triage these submitted ideas, ask questions if needed, allow all users interested in participating in the conversation, and provide updates on the progress and ETA. Users will automatically be notified on each change of tickets that they are subscribed to (either voted on or created the feature request).