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Impersonate a User for ServiceNow Troubleshooting (ServiceNow Admins)

To help assist customers or Armory Users and ensure that they have roles set properly, it may be necessary to impersonate a user. This provides access to see the portal via the account's access.

Impersonate a User​

Via Backend Interface​

  • To do so, click on your name in the upper right corner and select "impersonate user"* Select the appropriate person to test with (either by search, or most recently accessed users)
  • You will then be placed at the Support Portal main page with those credentials

Via URL​

Revert the credentials back​

After the adjustments are made, please set your credentials back to the default.  This can be accomplished by