Configure VictorOps as change source

You can configure VictorOps as a custom change source to monitor incidents.

To configure VictorOps as a change source, do the following:

1. Add VictorOps as a custom change source in the Harness SRM monitored service and generate a webhook.

2. Integrate Harness webhook with VictorOps.

Add VictorOps as a change source

To add VictorOps as a change source to a monitored service, do the following:

1. In your Harness project, go to Service Reliability > Monitored Services.
   A list of monitored services is displayed.

2. Locate the monitored service for which you want to add a custom change source, select More Options (⋮), and then select Edit service.
   The Configurations page appears.

3. On the Configurations page, go to the Change Sources, and select + Add New Change Source.

4. On the Edit Change Source page, under Select Change Source, choose Incident as Provider Type, and then select Custom.

5. Enter a name for the change source. For example, VictoreOps.

6. Select Submit.
   The custom incident change source is added to the monitored service. A webhook URL and cURL commands are generated.

   

Copy webhook URL

To configure your VictorOps to send incident reports to the monitored service in Harness SRM, you'll need to obtain a webhook from the SRM monitored service.

To copy the webhook URL from the monitored service, do the following:

1. From the list of monitored services, select the monitored service in which you have created the VictorOps incident change source, and go to the Configuration tab.

2. On the Configurations page, go to the Change Sources tab. In the Change Sources section, a list of change sources that have been added to the monitored service is displayed. The list also displays webhook URLs and cURL commands next to each change source.

3. Locate the VictorOps incident change source that you want to configure with the VictorOps, and then copy the webhook URL.

Integrate Harness webhook with VictorOps

You need to integrate the webhook you created in Harness SRM with VictorOps to start receiving the incidents alerts.

To integrate Harness webook with VictorOps, do the following:

1. Log in to VictorOps and select Integrations on the menu bar.

2. On the Integrations page, go to the Outgoing Webhooks tab.

3. Select Add Webhook and configure the following settings:

   • Event: Choose Incident-triggered to specify when the webhook should trigger.

   • Method: Select the POST method.

   • Content-Type: Set this to application/json.

   • Custom-Header: Include an X-api-Key header for authentication and security. You can create this key in your VictorOps account.

   • To: Paste the webhook URL copied during the custom change source creation in Harness SRM.

   • Payload: Define the payload structure as follows:

     {
        "user": "${{ALERT.entity_display_name}}",
        "startTime":${{STATE.INCIDENT_TIMESTAMP}},
        "endTime": ${{STATE.INCIDENT_TIMESTAMP}},
        "eventDetail": {
        "description":"${{ALERT.entity_display_name}}",
        "externalLinkToEntity": "https://portal.victorops.com/ui/my-srm/incident/78/details",
        "name": "${{ALERT.entity_display_name}}"
        }
     }
     

4. Select Save to complete the integration setup.

Advanced Option: Customizing Webhooks for Different Monitored Services

If you need to trigger different webhooks depending on specific rules or want to associate different webhook URLs with each custom change source in various monitored services, you can do this through the VictorOps Alert Rules Engine.

To create a rule in Alert Rules Engine:

1. Navigate to Settings in VictorOps and access the Alert Rules Engine.

2. Create a rule, for example:

   When monitoredServiceIdentifier matches * using Wildcard
   Transform these alert fields:
   Set vo-webhook-field to new value *

3. When creating an incident, this rule will match the monitoredServiceIdentifier field using a wildcard and sets it to a new variable, vo-webhook-field, with a custom value. This custom value can be used to distinguish different webhook targets.

4. While creating the webhook integration, use the vo-webhook-field variable inside the custom change source URL. This allows you to dynamically target multiple monitored services based on the value set by the rule.